Frequently Asked Questions



Who is eligible to join the AAirpass program?
Anyone is eligible to join. If you currently travel last minute in full fare and spend at least $10k per year, you're a good candidate.

Do I have to be an AAdvantage member to join the AAirpass program?
Yes, your AAdvantage profile will include an AAirpass indicator if you are a member.

What forms of payment do you accept with the AAirpass program?
Wire Transfer, Cashier’s Check, and UATP. No credit cards are accepted.

What types of AAirpass memberships are available?
Both Individual memberships (personal travel balances) and corporate memberships (shared travel balances) are available.

What is the minimum commitment for an AAirpass membership?
The minimum commitment for an AAirpass membership is $10,000 per traveler, per year.

Who do I contact for an AAirpass membership?
If you are interested in a membership please contact us at aairpass@aa.com or (800) 433–6355.

Where should I send the completed contract paperwork and payment?
American Airlines, AAirpass Customer Service: 4255 Amon Carter Blvd, MD 4106 in Fort Worth, TX 76155.

Can AAirpass members use their AAirpass on oneworld partners?
No, AAirpass may only be used on American Airlines®, American Eagle® or AmericanConnection®

Who do I contact with questions about the program?
AAirpass Customer Service representatives are available from 8am – 5pm CT M –F and can be reached via phone at (800) 433 – 6355 or via email at aairpass@aa.com. They can assist you with individual sales, supplemental purchases, renewals, contract administration and customer website registration.

Can I check my balance on-line?
Yes, The AAirpass customer website provides access to account balances, statements, reporting, flight activity, and more. Contact AAirpass customer service for information regarding on-line registration.

How do I book my AAirpass reservations?
AAirpass reservations can be booked by a Travel Agency, AA Reservations at (800) 433-6464, on-line at AA.com or at the airport. Learn More

What are my booking options?
AAnytime®: Members who make their travel arrangements at the last minute may enjoy last seat availability by booking in unrestricted First (F), Business (J), or Coach (Y); one-way or round-trip without change fees.

PlanAAhead®: Members who can make their travel arrangements at least 7 days in advance may enjoy 25% off AAnytime Coach by booking in restricted Coach (H) inventory. A $200 fee is deducted automatically for changes, cancellations, or no-shows after ticketing.

When will my account be charged for my flight?
Miles are deducted only when you fly.

If I book PlanAAhead 7 days in advance, will the miles be deducted immediately?
No, the miles are deducted once you fly.

Will the AAnytime fare apply when a change is made to my 7-day advance ticket?
If you make a change to your AAirpass PlanAAhead ticket, a $200 service charge will be applied and a new ticket will be issued. If the new ticket issued is not issued in H Class and/or ticketed 7 days in advance, then the higher AAnytime AAirpass fare will apply.
Will the change fee service charge be deducted from my AAirpass account at time of ticketing?
No, the $200 service charge will be deducted from your AAirpass account after you have flown or after the departure date of changed/canceled PlanAAhead AAirpass ticket and it will reflect on your monthly statement.

Can AAirpass PlanAAhead tickets be upgrade to X inventory?
AAirpass members may upgrade using purchased 500-mile upgrades on any fare under both the AAnytime and PlanAAhead options.

Are AAirpass PlanAAhead tickets eligible for complimentary upgrades?
No, only tickets in Y inventory are eligible for the complimentary upgrades.

Am I allowed to fly stand-by for an earlier flight on the same day?
If you have a PlanAAhead reservation booked in H, you may confirm a seat for same day flight changes at no charge. See our Confirmed Flight Change policy for more details.

If you have an AAnytime reservation booked in F, J, or Y there is no need to fly stand-by for another flight. Simply cancel your existing reservation and book your revised itinerary in a new reservation.

Can AAirpass members book UP fares / instant upgrade (via AA.com) using their AAirpass?
Yes, if an UP fare using A, D, or I inventory is available in the market it can be booked using AAirpass. All fare rules must still be followed.

Are AAirpass members responsible for taxes, fees and surcharges when booking AAirpass?
Yes, all taxes, fees, and surcharges are assessed to an AAirpass ticket and are debited from the account once themember flies.

Are AAirpass member exempt from the Res Handling / Service Fee?
Yes, AAirpass members are exempt of the Reservation Handling / Service Fee.

How do I check in?
AAirpass members check-in via normal check-in options.

How do I upgrade?
AAirpass members traveling in main cabin may upgrade their bookings via normal AAdvantage upgrade procedures. Elite AAdvantage members (AAdvantage Gold®, AAdvantage Platinum® or Executive Platinum®) are eligible to use their earned domestic 500-Mile upgrade stickers or complimentary upgrade if applicable when traveling AAirpass using the AAnytime Option. AAirpass members can also upgrade using purchased 500-Mile upgrades on any fare under both the AAnytime and PlanAAhead options.

Are AAirpass member exempt from the Checked Baggage Fee?
Yes, AAirpass members are exempt for the 1st and 2nd Checked Baggage Fee.

What does an AAirpass member need to gain access to the Admirals Club?
Members eligible for Admirals Club access must provide their government-issued photo identification and AAdvantage Number (AAdvantage number is available on paper boarding passes).

Are AAirpass members eligible for PriorityAAccessSM Privileges?
Yes, AAirpass members are eligible for PriorityAAccess Privileges. Go to AA.com/PriorityAAccess for more information.

Are AAirpass members eligible for Priority Baggage Delivery?
Yes, AAirpass members are eligible for Priority Baggage Delivery.

What are the complimentary in-flight amenities?
On board, members may present their AAirpass card or boarding pass to receive:
  • Two complimentary drinks, served to the member and/or companion
  • One complimentary headset, two if with a companion
  • One complimentary Food-for-Sale item, two if with a companion

Will I accrue AAdvantage miles on my AAirpass flight?

Yes, members earn AAdvantage miles while traveling using their AAirpass.




The AAirpass program is valid for travel on American Airlines, American Eagle and AmericanConnection. American Airlines reserves the right to amend or terminate its agreement with other carriers, regarding acceptance of AAirpass tickets, at any time. American Airlines, American Eagle, AmericanConnection®, AAirpass, AA.com, Admirals Club, AAdvantage Executive Platinum, AAdvantage Platinum and AAdvantage are marks of American Airlines, Inc., American Eagle and AmericanConnection® are regional airline associates of American Airlines, Inc. American Airlines is not responsible for products or services offered by other participating companies.

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